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warranty
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Our Guarantee
Everything we sell is covered by our 100% Satisfaction Guarantee. If one of our products doesn't
meet your expectations, return it to us for an exchange or refund. Anytime. Any reason. No
questions asked (unless you are the one doing the asking).
Lifetime Replacement Warranty
Kena Kai warrants to the original purchaser that its products are free from defects in materials
and workmanship. If, after inspection, we find that the product was defective in materials or
workmanship, we shall repair or replace it at no cost to you. This warranty does not cover
accidental damage, misuse, improper care or alteration and excludes claims for incidental or
consequential loss.
Exchange/Return Policy
At Kena Kai we are committed to your satisfaction. If for any reason you are dissatisfied with any
purchase, we will gladly exchange it, replace it or credit your account within 30 days of purchase,
less shipping costs (note exceptions below). To return any item, ship it back to us via Insured
Parcel Post (US Mail), FedEx or UPS. Please fill out the Exchange/Return Form on the back of the
packing slip and include it with your shipment. If you would like to exchange an item for a
different size, color or new item, we will absorb the S&H charges of the new product to you.
Shipping and handling charges are not refundable for returns, just exchanges. Please send returns
and exchanges to:
Kena Kai - Returns
5976 East Avenida La Vida
Anaheim Hills, CA 92807
714.782.7984
Please include the Exchange/Return Form with the shipment. Keep your shipper's receipt until you
have received your exchange or refund.
Exchange/Return Form
On the back of every packing slip is an Exchange/Return Form. Please fill out the form and include
it with your return. If you do not have an Exchange/Return Form, please follow the steps below:
1. Include your full name and address, including your zip code, and a contact phone number, email
address or fax number, in case we have any questions about your return.
2. Include a brief explanation as to why you are returning the item(s).
3. Indicate how you would like the return handled. Would you like an exchange, gift certificate or
a refund to the original payment method?
4. If requesting an exchange, please indicate the item number, item description, quantity, and the
product price. Indicate size, color and alternative color, if applicable.
5. Indicate the name and address to which we should send your exchange or refund check if
applicable. Purchases made by credit card will be refunded to the original payment method unless
otherwise noted.
6. If the new item(s) you are requesting total more than your return item(s), please include the
payment method.
Processing Exchange and Returns
We waive all shipping and processing fees for exchange orders. If you request a refund, we will
refund using the original payment method. Please let us know if you would prefer a gift certificate
in place of a refund.
Please allow 1-2 weeks for your return to be processed. Depending on your credit card company,
allow 1-2 billing cycles for a refund to show up on your billing statement. If we have your email
address on file, a return confirmation email will be sent.
To Receive an Exchange Sooner
For faster delivery of a replacement item, please call our customer service at 714.782.7984; our
staff is available Monday - Friday, 8:30 - 5:30 pm PST. We will charge your credit card for the
replacement, while promptly refunding the amount of the original order upon receipt of its return.
Kena Kai will cover the cost of shipping and processing the replacement.
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